Questions, answered
Everything hosts and guests ask us before the big day.
How does pricing work?
One payment per event, in rand. Basic is R299 (was R599) and Premium is R599 (was R1199). These sale prices are available until 31 December 2026. There is no subscription, no per-guest fee and no limit on how many photos or videos your guests share.
You pay securely through PayFast before your wall is set up. Corporate events and venues are quoted individually.
How does the concierge setup work, and how long does it take?
After you pay, you fill in a short form about your event: the date and venue, the names to show on the wall, a welcome message, your photos and the look you want. We build your wall from that.
We aim to have a preview ready for you within 48 hours and we email you as soon as it is ready. Nothing goes live to your guests until you have reviewed and approved it.
What happens to our photos and videos after the event?
They stay on your wall, and you can download everything as a zip, plus your After-event Memory Reel, from your dashboard whenever you like.
We do not set a fixed deletion date, but our Privacy Policy reserves the right to delete content after an extended period of inactivity and does not promise indefinite storage. Download your own copy soon after the event.
What is the After-event Memory Reel?
A short highlight video cut together from the photos and videos your guests shared, so you have something easy to watch back and share, not just a folder of files.
It is included on both Basic and Premium. Once your event is over, you can download it from your dashboard alongside your zip of everything your guests shared.
Do guests need an app, and is their privacy protected?
No app and no account. Guests scan your QR code or open your link in their phone browser, enter your wall PIN and a name, and they can start posting.
Only people who have your PIN can open the wall. We ask guests for a name, and for an email address only if you choose to require one.
Why is there a Party Wall badge on every plan?
A small "Powered by Party Wall" footer with a QR code sits at the bottom of the live guest wall on every plan, and there is no option to remove it. It is how guests who enjoyed your wall find us, and it is part of how we keep the price low.
It only appears on the live wall page. It is never added to your downloaded photos and videos, the zip export or your Memory Reel.
What is your refund and cancellation policy?
Fees are paid once, in advance, for a specific event. Under our Terms of Service, once your wall has been activated and guests have access, fees are non-refundable, except where the law requires otherwise or where we have not delivered the service as described.
If something is wrong with your wall or your setup, get in touch and we will review it.
How does the partner and reseller programme work?
If you are a photographer, planner or venue, you can apply to become a partner and get your own referral code. Your clients enter it when they create their event and save R100 on Basic or R200 on Premium.
You earn 50% of what each client actually pays. Commissions are tracked automatically and become payable 14 days after the client's payment, which protects against reversals.
Still have a question?
Contact us